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Achieving the CIS-HAM certification demonstrates a deep understanding of hardware asset management and the ability to implement and manage effective solutions on the ServiceNow platform. It also provides a competitive advantage in the job market, as many organizations are looking for certified professionals who can help them optimize their hardware asset management processes. Overall, the CIS-HAM Certification is an excellent way for IT professionals to enhance their skills and advance their careers in the field of hardware asset management.

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q159-Q164):

NEW QUESTION # 159
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?

A. Asset tracking unit, Manufacturer, Model number
B. Name, Manufacturer, Model number
C. Asset tracking unit, Manufacturer, Model category
D. Name, Asset tracking unit, Model number
E. Name, Manufacturer, Model category

Answer: B

Explanation:
* Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1
* Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1
* Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2
* The normalized display name is a combination of these three attributes, separated by a hyphen, for example: Dell-Inc.-OptiPlex 70102
* The normalized display name helps to identify and group models with similar properties and reduce duplicates and inconsistencies in the model catalog and the Configuration Management Database (CMDB)2 s: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow

NEW QUESTION # 160
When does an asset's lifecycle begin?

A. Upon the asset's request
B. Upon the asset deployment
C. When an asset request is fulfilled
D. When the asset is procured

Answer: D

NEW QUESTION # 161
Which is NOT considered an asset?

A. Switches
B. Websites
C. Routers
D. Software entitlements
E. Buildings

Answer: B

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a hardware asset is defined as
"any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Websites are not tangible or physical assets, but rather digital or virtual assets that are hosted on servers or other hardware devices. Therefore, websites are not considered hardware assets by ServiceNow. The other options, switches, routers, buildings, and software entitlements, are all examples of hardware assets or related items that can be managed by ServiceNow Hardware Asset Management. References:
What is Hardware Asset Management?

NEW QUESTION # 162
Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?

A. Homepage
B. Overview
C. Home
D. My Assets

Answer: B

Explanation:
The Overview view is a dashboard that displays metrics and charts related to the hardware assets in your organization.
The Overview view shows the following information:
The total number of hardware assets, their status, and their lifecycle stage.
The number of assets that are due for refresh, retired, or disposed in the current year, quarter, or month.
The refresh rate and the refresh cost of the hardware assets.
The asset age distribution and the asset model distribution.
The asset compliance status and the asset certification status.
To access the Overview view, you need to have the sn_ham.user role or the sn_ham.admin role.
To access the Overview view, navigate to Hardware Asset Management > Overview. References:
Overview
Hardware Asset Management roles

NEW QUESTION # 163
Which mobile app allows the user to conduct an inventory audit?

A. ServiceNow Agent mobile app
B. Mobile My Inventory
C. ServiceNow Inventory mobile app
D. Mobile Hardware Asset Management
E. Mobile My Assets

Answer: A

Explanation:
The ServiceNow Agent mobile app allows the user to conduct asset audits by scanning asset barcodes or QR codes1.
The user can perform audits offline when they are in areas without connectivity1.
The app automatically compares the scanned assets against the expected assets based on the inventory records to identify discrepancies1.
The user can also view the audit results and generate reports from the app2. References:
Audit your inventory - Product Documentation: San Diego - ServiceNow
Hardware Asset Inventory Management - ServiceNow
Hardware Asset Management - ServiceNow

NEW QUESTION # 164
......

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